We offer a 7-day easy exchange policy. Returns are not accepted, and exchanges are available only for eligible issues or defects.
What qualifies for an exchange?
An item may be exchanged in the following cases:
- Manufacturing defect, such as stitching coming undone
- A visible hole or rip in the fabric
- Embroidery unraveling
- Wrong article received
How to request an exchange
Please report any issue within 7 days of delivery. To be eligible:
- The item must be unused, unworn, and in its original condition.
- All original tags, packaging, and accessories must be intact.
- The exchange request must be made within 7 days of receiving the parcel.
- After approval, the item must be dispatched back to us as instructed.
Exchange conditions
Exchange is available for the same article only, subject to availability. No cash refunds will be provided.
Shipping
The customer is responsible for the return shipping charges. Mirakk will cover the delivery charges for the exchanged item.
Damages and issues
Please inspect your order upon delivery. If you receive a defective or incorrect item, contact us within 7 days so we can review and resolve the issue.
For exchange queries, contact us at sales@mirakk.com.